CRM on Ulitzer
Amazon sells shoes. So does Zappos. Another company – where I have many
friends, as I previously did significant consulting work for them – markets
something entirely different. All, however, are particularly instructive
about the future of business.
The company I won’t name is involved in financial services. They have
decided to terminate their entire marketing effort, and focus on explaining
their products to prospective investors. The CEO said, “Our greatest value
proposition to investors and financial intermediaries is the institutional
approach that’s at the core of (our) global business.”
Therefore, the company – according to its press release – stated that its
“distribution network, meanwhile, will be revamped to provide more
technical expertise, with traditional wholesalers being replaced by
There is a glari... (more)
One of my favorite bloggers, Bob Lefsetz, was noting a YouTube posting that
has had over 14 MILLION views — a video from handheld camera shooting a
wedding couple’s entrance to their ceremony.
Now…stop and think about that for a second.
Hollywood spends literally BILLIONS of dollars to try to get people to watch
their programming. Yet, this little wedding video has had almost DOUBLE the
viewers that legendary program “CSI” got last week!
Now, there are lots of reasons we could suggest — however, I feel pretty
strongly about one: The video is sheer joy.
If you can watch this — set... (more)
Remember the Bruce Springsteen song, “Glory Days”?
“Yeah, just sitting back trying to recapture a little of the glory of, well
time slips away and leaves you with nothing mister but boring stories of
glory days… Glory days…well they’ll pass you by Glory days…in the
wink of a young girl’s eye Glory days, glory days…”
(You can hear it in your head right now, can’t you?)
My favorite blogger, Bob Lefsetz, writes about the entertainment industry,
and he had a great line in a post yesterday: “The glory days of the music
business are history. They’ll only return when the glory days of mu... (more)
Consumer Electronics on Ulitzer
I’m in Scottsdale, Arizona…and thought it might be interesting to visit
the new Windows Store in Fashion Square Mall. Here’s the picture I
took…with my iPhone…from the front of the store…
Notice anything? I’ll bet you do!
If the logo on the front was absent, you would think you were walking by an
Sure, there are some cosmetic differences…however, it is SO blatantly
derivative of the competition, it’s absolutely ridiculous.
Look, I’m an Apple guy…in the interest of full disclosure…I’m typing
this on my MacBook Pro from the Phoenix Air... (more)
Recently, I posted about the amazing, Ultimate Customer Experience that I
had received, thanks to ONE Apple employee named Josh.
Here’s a video about the story — and Apple CEO Tim Cook’s follow up!