Business Leader, Bestselling Author and Hall of Fame Speaker's Insights

Scott McKain

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“Are you ready for the BEST HOTEL STAY of your LIFE?”

After a recent presentation to a global conference of the leaders of Fairmont Hotels, I mentioned to one of the General Managers in attendance that I was going to be a guest at that GM’s property in a few days.

Modeling my story about Taxi Terry, Shane Krige asked me, “Are you ready for the BEST hotel stay of your life?”

Here’s what happened next…and ideas on how YOU can deliver an Ultimate Customer Experience so that you CREATE DISTINCTION in YOUR marketplace!

 

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More Stories By Scott McKain

Scott McKain is a business leader, bestselling author, and Hall of Fame professional speaker.
Scott's latest book, "The Collapse of Distinction: Stand Out and Move Up While Your Competition Fails" reached the #1 spot on Amazon.com list of Customer Service Bestsellers! He is the author of two #1 additional business bestsellers (Amazon.com & 800-CEO-READ): "What Customers REALLY Want" (currently available in trade paperback) and "ALL Business is Show Business."
He is the Co-founder and Principal of The Value Added Institute, a think-tank that examines the role of the customer experience in creating significant advances in the level of client loyalty, and has appeared on multiple occasions as a commentator and analyst on FOX News Channel. His platform presentations have run the gamut from the White House lawn with the President in the audience carried live on CNN and NBC's "Today" show...to a remote outpost near the Amazon...all 50 states, seven Canadian provinces...and from Singapore to Sweden...Mexico to Morocco.
An inductee into the Professional Speakers Hall of Fame, he is also a member of "Speakers Roundtable" -- an elite, invitation-only group of twenty of the world's top business speakers.